Our Customer Service Promise

At Tarantula Army we understand that our customers are the lifeblood of our small business, and we are committed to providing the best possible customer service. We promise to provide the following:

Personalised Service: We understand that each customer is unique, and we promise to provide a personalised experience that meets their individual needs. We will work with each customer to understand their preferences and provide personalised recommendations to ensure their satisfaction.

Prompt Response We promise to respond promptly to all customer inquiries and concerns. Our customer service team is available to assist customers via email, phone, or chat, and we will do our best to address their needs as quickly as possible.

Transparent Communication: We believe in open and transparent communication, and we promise to keep our customers informed throughout the buying process. We will provide regular updates on the status of their orders, shipping, and delivery.

Fair Policies: We promise to have fair policies that are designed to protect our customers' interests. We offer easy returns and refunds, and we will work with our customers to resolve any issues that may arise. We never sell personal information and do not keep your information for a moment longer than is necessary to fulfill your order, inline with GDPR

High-Quality Products: We promise to provide high-quality products that meet or exceed our customers' expectations. We work with suppliers who share our commitment to quality and offer products that are durable, reliable, and designed to last.

Satisfaction Guarantee: We stand behind our products and services and promise to do everything we can to ensure our customers' satisfaction. If for any reason our customers are not completely satisfied with their purchase, we will work with them to find a solution that meets their needs.

In conclusion, at our business, we are committed to providing the best possible customer service. We promise to provide personalised service, prompt response, transparent communication, fair policies, high-quality products, and a satisfaction guarantee. Our customers can trust us to put their needs first and provide them with a shopping experience that exceeds their expectations.