1. Introduction
At Tarantula Army, we are committed to providing efficient and reliable delivery services to our customers. This Shipping and Delivery Policy outlines the terms and conditions regarding the delivery of products purchased from our website tarantulaarmy.co.uk. Please read this policy carefully to understand our delivery processes, timescales, and related charges.
2. Shipping Destinations
2.1 UK Shipping:
We offer delivery services to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
2.2 International Shipping:
We may offer international shipping to selected countries. Please refer to our checkout page for the availability of shipping to your location. International shipping charges and delivery times will vary depending on the destination.
3. Delivery Options and Charges
3.1 Standard Delivery:
- Delivery Time: Typically 3-5 business days from the date of dispatch.
- Charge: £3.95 for orders under £20, free shipping when you spend over £20.
- Carrier: Royal Mail.
3.2 Express Delivery:
- Delivery Time: Typically 1-2 business days from the date of dispatch.
- Charge: £8.50
- Carrier: Royal Mail Special Delivery (UK Only).
3.3 Free Delivery:
We may offer free standard delivery on orders over a certain amount. Please refer to our website for current promotions and eligibility
4. Dispatch Times
4.1 Order Processing:
We aim to process and dispatch orders within 5 business days of receiving your order. Orders placed after 5PM on a business day or on weekends and public holidays will be processed on the next business day.
4.2 Pre-Orders and Backorders:
If an item is marked as a pre-order or backorder, we will dispatch it as soon as it becomes available. The expected dispatch date will be indicated on the product page.
5. Delivery Times
5.1 Estimated Delivery Date:
The estimated delivery date will be provided at the checkout based on your chosen delivery option. Please note that these are estimated times and may be subject to delays beyond our control.
5.2 Delivery Delays:
While we strive to deliver your order within the estimated timescales, unforeseen circumstances such as adverse weather conditions, strikes, or customs delays (for international orders) may result in delays. We will notify you of any significant delays to your delivery.
6. Tracking Your Order
6.1 Order Tracking:
Once your order has been dispatched, you will receive a confirmation email with tracking details, if applicable. You can use these details to track the progress of your delivery.
6.2 Lost or Delayed Orders:
If your order has not arrived within the estimated delivery time, please contact us at biteme@tarantulaarmy.co.uk with your order number, and we will investigate the delay.
7. Delivery Issues
7.1 Incorrect Address:
Please ensure that the delivery address provided at checkout is accurate and complete. We cannot be held responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
7.2 Missed Delivery:
If you are not available to receive your delivery, our carrier may leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot. It is your responsibility to follow up with the carrier.
7.3 Damaged or Missing Items:
If your order arrives damaged or items are missing, please notify us within 24 hours of receipt. We may ask you to provide photos of the damaged packaging or products to assist with our investigation. We will arrange a replacement or refund where applicable.
8. International Shipping and Customs
8.1 Customs and Import Duties:
International orders may be subject to customs duties and taxes upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping charges. Please check with your local customs office for more information.
8.2 Delivery Times for International Orders:
International delivery times vary depending on the destination country and customs processing. Please allow additional time for your order to clear customs.
9. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
Email: biteme@tarantulaarmy.co.uk
Address: Unit 14a Manley Close, Tonyrefail, CF39 8NS, United Kingdom