Privacy Policy

1. Introduction

Welcome to Tarantula Army (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [tarantulaarmy.co.uk] (the “Site”), interact with us, or purchase our products.

2. Information We Collect

We may collect and process the following data about you:

2.1 Personal Information:

  • Contact Details: Name, email address, postal address, phone number.
  • Payment Information: Billing and delivery address, payment card details (processed securely by third-party payment providers).
  • Order History: Details of your past orders and interactions with us.

2.2 Technical Data:

  • Usage Data: Information about how you use our Site (e.g., page views, navigation paths).
  • Device Data: IP address, browser type, operating system, and other technical information.

2.3 Marketing and Communication Data:

  • Preferences: Your marketing preferences and communication with us.
  • Survey Responses: Information you provide in customer surveys or feedback forms.

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 To Fulfill Orders:

  • Process and deliver your orders, manage payments, and communicate order status updates.

3.2 To Improve Our Services:

  • Analyse usage data to improve our Site, products, and customer service.

3.3 Marketing Communications:

  • Send you promotional offers, newsletters, and updates, where you have consented to receive them. You can opt out at any time.

3.4 Legal Obligations:

  • Comply with legal obligations, such as tax and accounting requirements, and respond to legal requests from authorities.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

4.1 Performance of a Contract:

  • To fulfill our contractual obligations to you, such as processing your orders and providing customer support.

4.2 Legitimate Interests:

  • To improve our Site and services, and for certain marketing activities. We ensure that our legitimate interests do not override your rights.

4.3 Consent:

  • Where you have given your explicit consent, such as for receiving marketing communications. You can withdraw your consent at any time.

4.4 Legal Compliance:

  • To comply with our legal obligations, including regulatory requirements.

5. Sharing Your Information

We may share your personal data with the following third parties:

5.1 Service Providers:

  • Payment processors, delivery companies, IT support services, and marketing platforms to facilitate our operations.

5.2 Legal and Regulatory Authorities:

  • Where required to comply with legal obligations or defend our legal rights.

5.3 Business Transfers:

  • In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.

6. International Data Transfers

We may transfer your data to third-party service providers located outside the UK. When we do so, we ensure that appropriate safeguards are in place to protect your data, in accordance with UK GDPR, such as relying on Standard Contractual Clauses (SCCs).

7. Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no online transmission can be guaranteed to be completely secure, and you provide your data at your own risk.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. Typically, this means retaining your data for 6 years after your last interaction with us.

9. Your Rights

You have the following rights under UK data protection law:

9.1 Access:

  • The right to request a copy of the personal data we hold about you.

9.2 Rectification:

  • The right to request correction of any inaccurate or incomplete data.

9.3 Erasure:

  • The right to request deletion of your personal data, subject to certain conditions.

9.4 Restriction:

  • The right to request the restriction of processing your personal data in certain circumstances.

9.5 Data Portability:

  • The right to receive your personal data in a structured, commonly used, and machine-readable format.

9.6 Objection:

  • The right to object to the processing of your data, including for direct marketing purposes.

9.7 Withdraw Consent:

  • The right to withdraw your consent where we are relying on it to process your data.

To exercise any of these rights, please contact us using the details provided in section 12.

10. Cookies

Our Site uses cookies to improve your experience and analyse how our Site is used. For detailed information on the cookies we use and how to manage them, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back regularly to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: biteme@tarantulaarmy.co.uk
Address: Unit 14a Manley Close, Tonyrefail, CF39 8NS, United Kingdom