- Product Information
Q. What sizes do you offer?
A. We offer a range of sizes from XS to 6XL for most items. Please refer to the size guide on each product page for more detailed measurements.
Q. How do I know which size to choose?
A. We recommend using our size guide, which provides detailed measurements for each size. If you are between sizes or are unsure, please feel free to contact us for personalised advice.
Q. What materials are your clothing items made from?
A. All our clothing is made from 100% Cotton.
Q. How do I care for my clothing items?
A. All clothing items are sent with care instructions for washing and drying requirements.
2. Shipping Information
Q. How much does shipping cost?
A. Shipping costs vary based on your location and the size of your order. Shipping charges will be calculated at checkout.
Q. How long does delivery take?
A. Standard delivery within the UK typically takes between 3-5 business days. Express options are available for faster delivery in the UK. International shipping times vary by destination.
Q. Do you offer international shipping?
A. Yes, we ship to select countries worldwide. Shipping rates and delivery times for international orders will be calculated at checkout. Please note: Customs and import charges may apply depending on where you order from, these are the responsibility of the buyer to pay.
Q. How can I track my order?
A. Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order online.
3. Returns & Exchanges
Q. What is your return policy?
A. We accept returns within 30 days of purchase for a full refund or exchange, provided the item is unused and in its original packaging. You can find more information here.
Q. How do I return an item?
A. To return an item, please follow the instructions on our Returns page. You will need to fill out a return form and send the item back to us.
Q. Can I exchange an item for a different size?
A. Yes, exchanges are accepted within 30 days of purchase. Please contact us to arrange the exchange and check the availability of the desired size or colour.
Q. How long does it take to process a refund?
A. Refunds are typically processed within 5-10 business days of receiving the returned item. You will be notified via email once your refund has been issued.
4. Payments & Discounts
Q. What payment methods do you accept?
A. We accept all major credit cards as well as other payment options such as Google Pay and Apple Pay.
5. General Questions
Q. Where are your products made?
A. Our products are all made within the UK, by ourselves.
Q. Do you have a physical store?
A. Currently, we operate online only. However, we do participate in various events throughout the year. Follow us on Social Media for updates on where you can find us in person.
Q. How can I contact Customer Service?
A. You can reach our Customer Service tem via email: biteme@tarantulaarmy.co.uk. We aim to respond to all emails within 24 hours.